Perguntas Frequentes
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- Perguntas Frequentes
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- How to create a new Halo network through the MERCUSYS App
- How to add the MERCUSYS app to the allowed list to allow interruptions during Do Not Disturb
- How to reduce motion detections from rain, snow or insects, etc.
- Why do I receive a "We Noticed a New Login" email?
- How to log in to the web management page of Halo
- What if I fail to sign up or activate the MERCUSYS ID?
- What should I do if my battery-powered camera can't detect the motion?
- What should I do if I encounter issues while playing back videos from an SD card?
- How to stream MERCUSYS Camera on Google device
- How to install MERCUSYS Doorbell
- How to add another chime for the MERCUSYS Doorbell
- How to troubleshoot if your computer goes to a blue screen when installing MERCUSYS wireless adapter
- How to improve video clarity and quality of MERCUSYS Camera
- How to improve the motion tracking effect of my camera
- MERCUSY camera is showing offline after changing or resetting the router.
- How to use the Pan & Tilt function of the MERCUSYS cameras on the MERCUSYS App
- What should I do if my MERCUSYS camera won’t power on or the LED behaves abnormally?
- How to re-register the MERCUSYS camera to another account (MERCUSYS ID)
- How to add a Satellite Halo to your Halo network
- What should I do if MERCUSYS notifications are delayed or not working?
- What should I do if I fail to configure MERCUSYS camera?
- How to set up the MERCUSYS camera
- What can I do if I forget my password of MERCUSYS account (MERCUSYS ID)?
- How to set up Internet Backup on MERCUSYS 5G router