Most frequently asked questions about MERCUSYS Range Extender

This article mainly introduces how to configure and use our MERCUSYS Range Extender properly. Also we provide the solution or method of troubleshooting for some common issues.

This article consists of the following chapters, please refer to relevant chapters according to the problems you encounter.

 

Part1：Configuration on the range extender

Q1.1: How can I set the extender up?

A: You can check the step by step instructions referring to How to set up the MERCUSYS Range Extender?.

Q1.2: how to set the range extender as an Access point?

A: Please refer to How to setup Access Point Mode of Range Extender.

Q1.3: How to determine whether we have configured RE successfully or the Range Extender is in a proper location?

A: Please refer to How to place your MERCUSYS Range Extender for optimal reception and performance.

Q1.4: Can I set up MERCUSYS repeater without the router Wi-Fi password?

A. Yes, you can use the WPS button to set up the repeater.

Q1.5: Do I need to reconfigure the range extender when relocating it?

A: No. The settings have been stored into the extender, a normal restart will not delete the settings and there is no need to reconfigure it.

You will need to reconfigure it when the host Wi-Fi network settings have been changed or the range extender has been reset to the factory default setting.

Q1.6: Do I need to reconfigure the range extender when I change the router or change the router’s Wi-Fi settings?

A: Yes.

 

Part2: Troubleshooting on Range Extender

Q2.1: Why I can't see my extender's network after configuration?

A: The default MERCUSYS Extender name is for configuration. Once we set the extender up, it will have a new Wi-Fi name. _EXT will be added at the end of your existing Wi-Fi name by default. But you can always create your own new Wi-Fi name.

For example, if your existing Wi-Fi name is ABC, after configuration, the possible extended network names may be ABC_EXT, ABC_EXT_5G or the one you create by yourself.

Q2.2: What should I do if I failed to set the range extender up?

A: Please refer to What if you Fail to Configure MERCUSYS Range Extender? for details.

Q2.3: What can I do if the internet speed is slow when connecting to the range extender?

A: Refer to What should I do if Internet or download speed is slow when the device is connected to the MERCUSYS Range Extender?  to see the detailed troubleshooting steps.

Note: you may refer to Why is my MERCUSYS Range Extender not getting the same speed as the main router? to know the working mechanism of the range extender first.

Q2.4: What can I do if the internet connection is unstable when connecting to the range extender?

A: Refer to What should I do if my device keeps disconnecting from the internet when it’s connected to MERCUSYS Range Extender? to see more tips for the unstable issue.

 

Part3: Other questions about Range Extender

Q3.1: Can the range extender work with a non-MERCUSYS router?

A: Yes.

Q3.2: Can I change the extender's Wi-Fi name?

A: Yes, you can change the extended Wi-Fi name to whatever you like.

Q3.3: Can I have a different Wi-Fi password on the extender?

A: Yes and no. The extender copies the Wi-Fi password from your host Wi-Fi network. However, some models such as ME60X has supported customized Wi-Fi password so that you can set a different Wi-Fi password for the range extender.

Q3.4 Can I use more than one range extender in the house? Can I connect a wifi extender to another wifi extender?

A. Yes, we recommend having 1-2 range extenders in one network for better performance.

It is not very recommended wirelessly connecting one range extender to another for the performance of the second extender.

If you have more than one range extender, please ensure that the range extenders are both connecting to the host router's Wi-Fi network directly.

If you need more than 2 range extenders, please take Halo devices into your consideration.

Know more about Halo: MERCUSYS Mesh WiFi

Q3.5: Does MERCUSYS Repeater support Mesh?

A. Some Models support EasyMesh that could build EasyMesh Network with other Easymesh devices.

Find the compatibility list of MERCUSYS EasyMesh products: Build Your Whole Home Mesh WiFi with EasyMesh

Q3.6:Can I connect MERCUSYS Repeater to the router by Ethernet cable?

A. Yes, you can set the extender to Access Point Mode and wire it to the router

Q3.7: Can I use the repeater as LAN output only if I don’t want a wireless network?

A. No.

 

Get to know more details of each function and configuration please go to Support Center to download the manual of your product.