What can I do if the MERCUSYS App shows “Let's Begin” while Halo is working well?

Sometimes you may find that the Halo network is working well but when you log in to the MERCUSYS App, it will show the following “Let’s Begin” page. In this case, you can refer to the following steps to troubleshoot.

1. Ensure you have logged in to the MERCUSYS App with the original email address (also called owner ID/account) that setting up on the Halo network. If you’re not sure, try to log in with another email address if you have one.

2. If you encounter the issue when the phone connects to other Wi-Fi networks or uses mobile data, please log out of the MERCUSYS App on the phone, then switch the phone to connect to the Halo’s Wi-Fi network. At the same time, disable mobile data and close any VPN application on the phone if you have one.

After that, launch the MERCUSYS App and log in again.

2.1 If you’re able to log in and see the Halo network

Go to More > System > Update Halo. And ensure the Halo is using the latest firmware. If the “Let’s begin” issue persists with the latest firmware while the phone connects to other networks, please kindly contact MERCUSYS Technical Support.

2.2 If you’re not able to find your Halo network on MERCUSYS App

In this case, you may have lost the original MERCUSYS ID/password used to configure the Halo system. And you need to reset the whole Halo system and set up them again with your current MERCUSYS account.