What should I do If my device is connected to the Halo’s Wi-Fi but has no Internet access?

If your client device, like a phone, computer, game system, etc. is connected to your Halo’s wireless network and it connects to the network, but your device says “No internet”, please follow the steps below to troubleshoot and resolve this concern.

1. Use the MERCUSYS App to identify which Halo node your device is linked to and move the device closer to that Halo node.

2. Turn off your device's Wi-Fi, wait about 30 seconds, and turn it back on.

3. Reboot your client device.

4. Launch MERCUSYS App, tap More > Advanced, Disable Fast Roaming and/or Beamforming  features on the Halo.

5. Refer to How to change DNS server settings on my Halo for changing the DNS server under IPV4 to 8.8.8.8/1.1.1.1.

If you are still having issues and the above has not helped, please contact MERCUSYS Technical Support with the following information:

1) The IP, subnet mask, gateway and DNS addresses of the problematic device.

2) Refer to How to Use the Ping Command to ping the main Halo, 8.8.8.8 and google.com if possible. Then send us the ping results.