What if I get error “we couldn't find your Halo” when setting up main Halo?

Please unplug other Halo units in the package and only power on the main Halo first, then follow the steps below for troubleshooting.

1. Turn off the mobile cellular data and VPN connection on the phone

2. Move the phone closer to the main Halo.

3. Ensure your phone has connected to the correct Halo Wi-Fi.

Note: The default Halo SSID is the same as the one on the Halo device’s label.

4. If you use iPhone, please enable local network permission for MERCUSYS APP under Settings.

If you are still having issues and the above has not helped, please contact MERCUSYS Technical Support for assistance.