How can I resolve compatibility issues with Windows 11 21H2 or 22H2 when using the MERCUSYS adapter?

To resolve operating system compatibility issues with the MERCUSYS adapter on Windows 11 21H2 or 22H2, you can try the methods below:

Note: If you are not sure which operating system version you are using, please refer to https://www.mercusys.com/en/faq-813/.

For Windows 11 21H2 version

Try installing Windows system patch KB5029332 or upgrading your operating system to Windows 11 21H2 22000.2360 or later. You can find the Windows system patch KB5029332 on the Microsoft official website: https://www.catalog.update.microsoft.com/Search.aspx?q=KB5029332

For Windows 11 22H2 version

Try installing Windows system patch KB5029351 or upgrading your operating system to Windows 11 22H2 22621.2215 or later. You can find the Windows system patch KB5029351 on the Microsoft official website: https://www.catalog.update.microsoft.com/Search.aspx?q=KB5029351

Note: If you are not sure whether your PC is ARM64-based or x64-based, navigate to Settings > System > About > Device Specifications and locate the System Type item.